Shipping policy
Shipping Policy
At AlaRug we send all orders with Fedex Express. It’s fast, reliable and we trust them to carry our rugs safe to your home.
Processing Time
•Most orders we ship within 2-4 bussiness days.
•Since many rugs are handmade or vintage sometimes it takes a bit longer, but if that happens we’ll inform you.
Delivery Times
•Fedex delivery usually takes around 3–7 working days, depending where you live.
•Customs, holidays or local curiers may cause little delays, unfortunatly this is out of our hands.
Shipping Costs
•Shipping cost shows up automaticly at checkout based on your adress and rug size.
•Time to time we also run free shipping offers.
Customs & Duties
Every country has it’s own import rules. Customer is responsible for paying local duties or tax if any. We prepare all documents for Fedex so usually customs is smooth.
Tracking
Once we ship your rug, you will recieve an email with tracking number. Just click and you can follow your rug traveling step by step.
Damages or Lost
We pack every rug very careful but sometimes things happen. If your package arrives damaged or got lost, contact us right away. We’ll open case with Fedex and make sure you get solution refund or replacment if posible.
Contact
Have a question? Just write us: info@aladdinsrugs.com
We are always happy to help, no stress.