Frequently Asked Questions

Every rug in our collection is a genuine vintage or antique find, hand-selected from Turkey, Iran, and surrounding regions. Because each piece is one-of-a-kind, once it sells it won't be restocked.

Absolutely. Reach out through our Contact page and we'll send additional photos, videos, or exact measurements of any piece.

Most orders ship within 2-4 business days and arrive within 5-10 business days, depending on your location.

Yes, we ship worldwide. International shipping times and any customs fees will vary by destination.

You'll receive a tracking link by email as soon as your order ships. You can also check your order status anytime from your account.

We accept returns within 14 days of delivery for a full refund, as long as the rug is in its original condition. Since every piece is one-of-a-kind, we're unable to offer exchanges for the same item.

Contact us with your order number and we'll walk you through the return process.

Regular light vacuuming (without the beater bar) and professional cleaning every 12-18 months will keep your rug looking its best. Avoid harsh chemicals and prolonged direct sunlight.

Some initial shedding is completely normal for hand-knotted wool rugs and will lessen significantly with light use and vacuuming over the first few weeks.